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Before reaching out, please take a moment to review our FAQ section below.

If you have a question about InDigitalWorks membership that hasn’t been addressed in the FAQ, or if you’re experiencing technical issues with your account, we’re here to help. To submit a support ticket, simply click on the button below.

Should you encounter any difficulties using our support ticket system, please don’t hesitate to contact us directly via email.

FAQ

 

Here are some answers to Frequently Asked Questions.

I'm trying to buy a gold membership, but ClickBank link isn't working

Please open a support ticket here. We will send you an alternative payment link.

I have upgraded to gold membership, but my account is showing FREE
There are 2 possible solutions:

1. Please logout from your USER AREA, delete cookies and history and login again to see your gold status.

2. If you weren’t logged into your account while making the purchase, or if you have used different email on checkout page than you account email (for example different PayPal email), then our membership software has probably create a new account for you. Details for your new account were sent on your email address which you used on checkout page. Please check that email as well as spam folder. If you didn’t receive any logins, please send an email to contact@indigitalworks.com.

Where can I access my bonuses?

All the bonuses are listed on your membership area here:

https://www.indigitalworks.com/members/member

I had a lifetime membership and now it's downgraded to FREE
There is NO possibility that we or our system downgraded your account. Please check do you have multiple accounts on indigitalworks.com (free and gold) and that you are logged into the correct account. If you can’t find your gold account, please open a support ticket and send us your Clickbank TRANSACTION ID
What is the price for your service?

You can choose one of three different gold subscriptions plans – 3 months, 1 year or lifetime. You can see all the details here:

PRICING OPTIONS

How to register to ContentXpress for free?
You can find link for ContentXpress registration on your user area/bonus section here.
How do I request a refund and what is the refund period?

You can request a refund either by ClickBank directly, or by posting a support ticket and selecting “Refund request” category. Refund period is 30 days from the date of a purchase, regardless of the membership that you purchased.

How can I setup free hosting account?

For everything you need to know about setting your hosting account please watch tutorials here:

Hosting tutorials

Where can I find training tutorials?

Training videos are available for our GOLD members here.

What is the difference between list building rights and giveaway rights?

Can be used to build a mailing list

Indicates whether you can give this product away for free in exchange for a visitor’s email address or other information (this is different to giving it away for free, since people must provide their information to get access to the product).

Can be given away for free

Indicates whether you can give the product away for nothing in return (i.e. people can download the product from your website for free without providing an email address or any other information).

You can find an explanation of all the terms here:
Product terms explained

I'm a lifetime member but I can't access eCover creator

You can try to open eCover creator in different web browser (Firefox is recommended). If this doesn’t help, please check your Flash Player. It needs to be updated to a latest version.

You can install it here:
https://get.adobe.com/flashplayer/

After update or installation, delete cookies and history and access eCover here:
Download eCover software

Can I sell products for any price?

When you download our products – the become yours and you can sell them for any price you wish. Some products have minimal price set which is stated in product license so before you start selling the product, check the license for that information.

Can I translate products to other languages?

Yes, you are allowed to do that.

Why am I receiving only $0.10 per affiliate instead of $0.20?

You will receive $0.10 for every free member you refer, until you manage to get your first sale. Once one of your affiliates upgrades his membership to lifetime gold, you will start receiving $0.20 for free members. This is to ensure that you’re driving real traffic, and not paying people for free memberships so you could receive $0.20.