License: Personal Use Rights
Terms: PU
Size: 10.97 MB
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Price: 5.90
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Explore effective strategies to handle difficult customers and discover how to turn challenging interactions into opportunities for building stronger customer relationships.
Discover the power of customer service when dealing with difficult customers!
If you're in business, you'll understand that it's not just about product features, benefits, or revenue. It's about people.
The trouble with that rather heartwarming statement is that people can be quite challenging. Ask any unfortunate soul who has manned the customer service desk, and they have endless stories to share.
Dealing with the public often scares people. Sometimes, it adds to their day when personal contact makes them feel helpful and purposeful. However, there are times when someone appears determined to destroy your peace of mind.
What makes dealing with difficult people a double blow to you or your employees is that people often don't judge themselves on their pay or status. The philosopher Maslow proposed a hierarchy of needs that drive human behavior.
